How can I get a replacement for something that failed?
Please troubleshoot by switching components from side-to-side to isolate the problem, individually such as just the bulbs, then just the ballasts, etc. Once you have clearly identified which component failed, please contact us by phone or email for the next step of warranty replacement. For lighting products only, the defective part is replaced. If an item is discontinued by the manufacturer, its warranty may not be void, but the part will be replaced with that product's current equivalent. No refunds or credit will be issued in lieu of replacements.
We expect each customer who purchases the products we sell to understand the skill level, commitment and risks associated with upgraded vehicle lighting before making a purchase. Everything we sell should be installed by a professional, therefore you must assume some added cost on your end for install, warranty repair, troubleshooting, or other situations that may arise in regards to the use and maintenance of the products for sale here.
All merchandise sold by VisionPro LLC are only subject to the manufacturer's warranty and conditions, if any. Processing of manufacturer warranty must be completed directly with the manufacturer and will be up to the decision of each product manufacturer. These manufacturer’s warranties are subject to change at any time without notice and the information listed on a VisionPros website store may not be up to date. If this is the case, only the actual manufacturer’s listed warranty at the time of purchase will be honored if our store displays incorrect information. All merchandise is subject only to manufacturer warranty, VisionPro does not offer or imply any additional warranty on any products which we distribute outside of the manufacturer's policy for warranty. No labor, shipping, currency losses, fees or inconvenience may be included in any claims. All orders placed with VisionPro LLC by phone, internet/web and e-mail constitute the acknowledgement and acceptance of all conditions listed on this page. If you have any questions or wish to clarify or dispute any of these policies this must be done in writing in advance of any order. These policies and procedures are subject to change at any time without notice.
VisionPro LLC will process the return or exchange product once the original purchase item is received. Please allow 3 to 4 business days for VisionPro LLC to process the item.